Q: How do I make a first time appointment?
A: New clients can easily make their first appointment by calling the office at (404) 292-3810 ext 202. In an effort to provide quality care to all of our callers, if you call and receive a voice mail, we are on the other line or assisting another client. Your call is very important to us. Please leave a message with your full name and telephone number and email address and you should receive a call back within 48 hours. Our office receives a very high call volume often our new patient coordinator can respond to an email much faster than she can respond to a phone call. The email is newpatient@pactatl.com
Q. I am a current patient, how do I make a follow-up appointment?
A. Call the office at (404) 292 3810 and one of our Front Office Coordinators can assist you.
Things to bring to your first appointment:
If you are coming for your first appointment, please click on “New Client Intake” on the the “forms” page, (also under the Resources drop down). Please remember to bring this with you to your first office visit. If you are unable to bring these completed forms to your first appointment, we ask that you arrive 45 minutes early to read through and fill out this packet.
You will also be required to present your driver’s license, or another form of picture identification and your insurance card. If you are currently on any medication(s), please bring a listing of the name(s) and dose(s), so that we may have the most current information available.
Other important info:
In order to provide the highest quality of care to our clients, and to ensure that an available time slot is available to you, please make your appointment in advance. “Reminder Cards” are available if appointments are made in the office and, as a courtesy only, our office provides reminder calls two (2) days prior to your scheduled appointment. These calls are a courtesy, and it is important that you remember to write your appointment down in your personal schedule as well.
Walk-in appointments are not encouraged and there will be a significant wait if you do show up unexpectedly. Due to increased administrative costs, there will be a $25 fee in addition to co-pays and deductibles for all walk-ins that were not scheduled in advance.
Each client will be allocated one brief phone consultation between appointments at no charge. Additional phone calls or complex messages that require an extended response from the physician or clinical staff will be billed to the client. Charges will be assessed based on complexity and the length of phone calls and average $25-$35.